Webflow support - how you can get help with Webflow

What should you do if your Webflow website has a problem?

You might be surprised, but Webflow doesn't have a live chat for help. They mostly help through emails.

If you think that's old-fashioned, you're not alone. But don't worry. There are other places to get help. Some groups online share free advice, tips, and discuss problems.

First, you might go to Webflow's help website: https://support.webflow.com. It's easy to use. You click on what problem you have. But in the end, they mostly show you FAQs, and lessons, or ask you to send an email.

Here's the thing: You can only get email replies if you pay for Webflow (either Core or Growth plan). They answer emails from Monday to Friday. It might take 1-2 days to get a reply. If your website stops working suddenly, this can feel slow.

What if you need help right away, like if your website breaks during a big event? Webflow gives extra help to people who pay for the Enterprise plan. They have a person just for you and you can even call them on weekdays from 6AM to 6PM PT. But, this plan might be too pricey for some people.

If you like to learn and find help, you can visit the Webflow Forum and Webflow University.

Webflow Forum is active. Most times, people there can help or guide you. The forum talks about:

• Sharing work and community news.
• Website features like layouts, animations, and online stores.
• Advanced stuff like coding and SEO.

If you think your problem is common, you can search for it on the forum.

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Webflow University teaches about web design. They have a big course that's two hours long for beginners. They also teach about more advanced stuff and tools like Figma and Cinema 4D.

As you can see, Webflow University is more of a learning platform than a support option, but it provides so much valuable content that it would be strange if we didn’t mention that place in this article.

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Some people and companies, like Webnomads are in the Webflow Partners Program. They are usually very advanced in web development and the platform as well.

Being a Webflow partner allows us to use a special email to contact Webflow faster. We're also in a private Slack channel, where we have direct access to the Webflow team and other experienced developers. This group of experts can find solutions together. Thanks to being Webflow Partners, we were able to solve issues, that were impossible for regular users (sometimes this required access to Webflow team and internal data).

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Remember this if you want to hire anyone to develop your site. Being in the Webflow Partners Program is really big advantage